We will accept returns and exchanges for eligible products for 30 days from the date of purchase or download, as applicable. Simply return the eligible product in like new condition and in its original packaging, along with all parts, components, instruction manuals and documentation that were initially included. This Return Policy does not affect any statutory rights that may apply to your purchase. Packaged software must be returned with their seal intact and must include all media and product keys. As a limited exception, software that have been opened may be returned during the return period if you are unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies. Even if you return your products, packaged software, these Terms of Sale will still apply to the time between your purchase or download and return.
Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:
· digital apps, in-app content and subscriptions, cloud security with 1 year subscription, and associated content; Cloud products cancelled before end of term will require payment of full year less used months.
· Cloud services that carry one year subscription (e.g., Skype, Microsoft Office 365, Endpoint Security, IBM products, Symantec product, Proofpoint and Exchange);
· products that have been personalized or customized;
· special order products, if not part of a Store promotional offering;
· random access memory ("RAM") products;
· services that have been performed or consumed; and
· clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".
When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges (if any) except we won’t deduct those charges for returns because you are unsatisfied with the license agreement or warranty, and you will typically receive your refund in approximately 3-5 business days. Any refunds will be applied to the same account, and using the same method of payment, used to place the order (unless you choose a Store credit in the amount of the refund). For more information or to cancel or return a product please contact firstname.lastname@example.org